Our Response to Covid-19

We continue to follow the Governments guidance on delivering home care to ensure that we are minimising the risk of spreading Covid-19 whilst providing vital services to the people we support, so they can stay safe and well within their own homes.

You can read more below about some of the measures we have in place to ensure safety for both our clients and support workers. This includes the use of Personal Protective Equipment (PPE) and robust infection control training and hygiene measures which our support workers follow according to government guidance.

We also continue to follow direction provided by the UK’s Public Health Authorities and keep a close eye on the situation.

Everything we do is always with the wellbeing of the people we support, teams and support workers foremost in our minds.

Covid-19 infection prevention and control

Our teams of Complex Care Managers & Service Managers are in regular contact with our clients and staff, to advise them of any updates or changes to their daily routines. We want to assure you that we are here if you need us; please feel free to contact Our Head Office, or your manager, with any concerns you may have. You can find the relevant contact information on our Contact Us page.

To find out more, please contact your local Service Development Manager. Details can be found below.

Daniel Harris
07931 819 593

client quotes

“More recently, with the pandemic, I was provided safe support, with PPE being available and the support workers trying their best to minimise risk of infection through every means necessary. It is clear the staff are aware that their safety and my safety is inter-connected, with many showing diligence even outside of their working hours to try and maintain a safe environment.”

“During this COVID pandemic, patient health has been put foremost and that has given us added peace of mind as our daughter was required to shield. The nurse has continued to keep us updated on the safety measures in place which is appreciated as this is an ever-changing time.”

“Bespoke was recommended to us by the commissioners after we encountered problems with AMG who were with me for almost 18 months. Within a month of taking over, COVID struck and it was then I realised how different things were under you guys. Moving to Bespoke was an inspired decision and I would hope that you could roll down my gratitude to the team.”