Response to COVID-19

The situation with coronavirus, or COVID-19, is constantly changing and we are dedicated to reviewing and following the latest advice provided by both NHS England and the Department of Health and Social Care.

The safety, health and wellbeing of our clients and staff is our absolute priority. We continue to closely monitor the situation and react daily to changes, so we can help minimise the risk of COVID-19 in order to protect the health and wellbeing of our clients and staff. Our support workers are committed to remaining vigilant with personal hygiene and are following government guidelines regarding the use of Personal Protective Equipment (PPE). Our Complex Nurse Specialists and Complex Care Managers are in regular contact with our clients and our staff, to advise them of any updates and changes to their daily routines. 

We understand these are challenging times, but we want to assure you that we are here if you need us. Please feel free to contact our Head Office, or your manager, with any concerns you may have. You can find the relevant contact information on our contacts page. Thank you for your patience and understanding.

Alison Fenwick, Director of Nursing

our covid-19 response service

We have successfully worked with a number of CCGs and Local Authorities throughout the UK during this pandemic to help people leave hospital and live independently at home. From avoidable admissions, to rapid discharges and end of life care, our COVID-19 response service is designed to help patients get back to their own homes.

To find out more, contact your local Service Development Manager - details can be found on the graphic below.

client quotes

“More recently, with the pandemic, I was provided safe support, with PPE being available and the support workers trying their best to minimise risk of infection through every means necessary. It is clear the staff are aware that their safety and my safety is inter-connected, with many showing diligence even outside of their working hours to try and maintain a safe environment.”

“During this COVID pandemic, patient health has been put foremost and that has given us added peace of mind as our daughter was required to shield. The nurse has continued to keep us updated on the safety measures in place which is appreciated as this is an ever-changing time.”

“Bespoke was recommended to us by the commissioners after we encountered problems with AMG who were with me for almost 18 months. Within a month of taking over, COVID struck and it was then I realised how different things were under you guys. Moving to Bespoke was an inspired decision and I would hope that you could roll down my gratitude to the team.”