Our Response to Covid-19

Bespoke Health & Social Care is part of the Acuity Care Group, and we understand that the last couple of years have been challenging for everyone. As we continue to learn how to live safely with Covid-19, there are actions we can all take to help reduce the risk of catching Covid-19 and passing it on to others. These actions will also help reduce the spread of other respiratory infections, such as flu, which can spread easily and may cause serious illness to the people we support. The safety, health, and wellbeing of the people we support, and our workforce, is paramount. Vaccination remains the primary protection measure against Covid-19, reducing the risk of serious illness, hospitalisation, and death.

To minimise the risk to people we support, we continue to actively engage with our workforce and encourage all staff to get vaccinated against Covid-19, whilst also stressing the importance of other seasonal vaccines, such as the flu vaccine. Additionally, we ensure staff are provided with personal protective equipment (PPE) which includes aprons, gloves, hand sanitiser and face masks, whilst remaining vigilant with personal hygiene and following the latest Government advice regarding the correct use of PPE.

Now that a vast majority of restrictions have been removed, testing remains important to us to ensure robust protection continues for the most vulnerable to Covid-19. All Acuity staff members have access to Lateral Flow Device (LFD) testing kits via their divisional line manager, should they develop symptoms of Covid-19.

Any staff with symptoms of a respiratory infection and a high temperature, or anyone who has symptoms of a respiratory infection and does not feel well enough to carry out normal activities, is advised to try and stay at home, avoiding contact with other people as per Government guidelines.

The policies and procedures we have in place follow the latest guidelines set out by the Government, NHS England & Department of Health and Social Care England.

Our teams of Complex Care Managers & Service Managers are in regular contact with our clients and staff, to advise them of any updates or changes to their daily routines. We want to assure you that we are here if you need us; please feel free to contact Our Head Office, or your manager, with any concerns you may have. You can find the relevant contact information on our Contact Us page.

We have successfully worked with a number of ICB’s, CCG’s and local authorities throughout the UK during the pandemic to help people leave hospital and live independently at home. From avoidable admissions to rapid discharges and end of life care, our Covid-19 response service is designed to help patients get back to their own homes.

To find out more, please contact your local Service Development Manager. Details can be found below.

Daniel Harris (North Region)
07931 819 593

Lisa Porter (Central Region)
07957 649 448  

Sam Anderson-Parker (South Region)
07508 348 306

client quotes

“More recently, with the pandemic, I was provided safe support, with PPE being available and the support workers trying their best to minimise risk of infection through every means necessary. It is clear the staff are aware that their safety and my safety is inter-connected, with many showing diligence even outside of their working hours to try and maintain a safe environment.”

“During this COVID pandemic, patient health has been put foremost and that has given us added peace of mind as our daughter was required to shield. The nurse has continued to keep us updated on the safety measures in place which is appreciated as this is an ever-changing time.”

“Bespoke was recommended to us by the commissioners after we encountered problems with AMG who were with me for almost 18 months. Within a month of taking over, COVID struck and it was then I realised how different things were under you guys. Moving to Bespoke was an inspired decision and I would hope that you could roll down my gratitude to the team.”