Founded in 2011, Bespoke Health & Social Care is part of the Acuity Care Group and provides complex care services to people throughout England, offering them personalisation, choice and control over their care, whilst ensuring their safety is maintained at all times. Our specialist, clinically-led services are delivered by our trusted and passionate team members, who are handpicked to empower individuals with complex care needs to reach their personal goals.
We support both adults and children within the community via a strong clinical infrastructure, which includes 13 Clinical Specialist Nurses, who have more than 250 years’ experience between them. Our aim is to offer a full circle of support for those within our care, so they can fulfil their potential and aspirations.
Chris qualified as a Registered Nurse in 1990 and spent several years working in a variety of residential services before moving to work specifically in learning disability, autism, and mental health. As her career progressed, Chris began working in neuro rehabilitation services that delivered both acute and slow stream rehabilitation from hospitals through to community care.
“We provided both rehabilitation and long-term care for individuals who had been affected by an acquired brain injury or other neurological impairment, which included those both physically and cognitively impacted. As the years passed, I moved into complex homecare, working with teams who delivered individualised care built around the person, which enabled them to live as full a life as possible in their own homes.”
Chris now supports the team at Bespoke to deliver the highest quality care to individuals, whilst also helping the staff who are responsible for delivering outstanding care and support. When asked about the best thing about her role, Chris firmly believes it is “making a positive difference to the lives of people we support.”
Prior to joining the Bespoke Health & Social Care, Alison worked within the NHS for nearly 30 years – 17 of which were spent commissioning provider services for fully funded NHS clients within their own homes. She was brought into the team to ensure effective governance and drive improvement in the quality and effectiveness of the service provided, including the quality of the experience for people using the service.
Alison is qualified as a Registered General Nurse and is one of 2 CQC Registered Managers for Bespoke Health & Social Care.
“First and foremost, I am proud to be a nurse. I have always seen nursing as a vocation or calling, rather than a career and, if anything, I’m even more passionate and motivated today! The most rewarding part of my role is knowing that we enable and empower people with complex needs to continue to live within their own homes, regardless of the disability or their level of the need. It is my firm belief that everyone can flourish with the right support.”
Louise started her career in health and social care, when she qualified as a Registered General Nurse in 1996. She then spent the next five years working in the community, in rural Cheshire, until she relocated to Norfolk in 2001 and took the decision to move in to operational management.
In 2003, Louise was instrumental in the development and implementation of a community continuing healthcare delivery model, working in conjunction with Norfolk Primary Care Trust (setting the strategy for the delivery of complex care in the community). She has spent the last 20 years working in a number of different operational management, service development and leadership roles, within complex care and domiciliary care, including Registered Manager, for a large high acuity complex care business.
“My passion throughout my career, has always been in supporting and enabling individuals with highly complex needs, to live a fulfilling life at home. It is such a privilege to be leading the complex care service for Bespoke Health and Social Care. I am very lucky to work with a team of people who are truly passionate about facilitating high quality, individualised care and support and are so committed to really making a difference.”